Our Commitment to Accessibility

Prairie Landing Golf Club is a business unit of the DuPage Airport Authority, an independent governmental body established by the State of Illinois. As a public entity, the DuPage Airport Authority is committed to ensuring that Prairie Landing Golf Club’s website, digital content, and online services are accessible to all individuals, including people with disabilities.

We believe that every visitor — whether planning a round of golf, reserving a table, purchasing event tickets, or simply browsing — deserves an equal and effective digital experience.

Applicable Laws and Standards

As a special district of state government, the DuPage Airport Authority and its business units, including Prairie Landing Golf Club, are subject to the following federal accessibility requirements:

Title II of the Americans with Disabilities Act (ADA) — Prohibits discrimination on the basis of disability in all services, programs, and activities of state and local governments. Under the U.S. Department of Justice final rule published April 24, 2024 (28 CFR Part 35, Subpart H), all web content and mobile applications must conform to WCAG 2.1 Level AA. As a special district government, the DuPage Airport Authority’s compliance deadline is April 26, 2027.
Section 504 of the Rehabilitation Act of 1973 — Prohibits discrimination on the basis of disability in any program or activity receiving federal financial assistance. The DuPage Airport Authority receives federal funding through the Federal Aviation Administration (FAA) and is therefore subject to Section 504’s nondiscrimination requirements, including ensuring accessible digital services and effective communication with individuals with disabilities.

The technical standard we conform to is the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines ensure that web content is perceivable, operable, understandable, and robust for users of all abilities.

What We Have Done

Prairie Landing Golf Club has taken meaningful steps to design, develop, and maintain an accessible website. These include:

Standards-based design and development — The website was designed and built from the ground up with WCAG 2.1 Level AA conformance as a core requirement, not an afterthought. Accessibility is integrated into our design system, theme code, and content workflows.
Semantic HTML and heading structure — Pages use proper heading hierarchy (H1 through H6 in logical order), landmark roles, and semantic elements so assistive technologies can reliably navigate content.
Keyboard accessibility — All interactive elements — navigation menus, accordions, forms, event calendars, and ticket purchasing — are operable using a keyboard alone. A visible focus indicator is provided for all interactive components.
Skip navigation — A “Skip to main content” link is provided at the top of every page so keyboard and screen reader users can bypass repetitive navigation.
Color contrast and visual design — All text and interactive elements meet or exceed WCAG’s minimum contrast ratios: 4.5:1 for normal text and 3:1 for large text and UI components. Color is never used as the sole means of conveying information.
Responsive and scalable design — The site supports browser zoom up to 200% without loss of content or functionality. The layout adapts to all screen sizes, and text is set in relative units (rem) to respect user font size preferences.
Reduced motion support — Animations and transitions are minimized or disabled for users who have enabled the “prefers-reduced-motion” setting in their operating system or browser.
Image accessibility — Informative images include descriptive alternative text. Decorative images are marked appropriately so screen readers skip them.
Accessible forms — All form fields have visible, associated labels. Required fields are clearly indicated. Error messages appear near the relevant field and describe how to correct the issue.
Content guardrails — Automated checks are built into the content management system to flag common accessibility issues — such as missing alternative text, vague link text, and heading hierarchy problems — before content is published.
Accessible media — Video and audio embeds are checked for captions and descriptive titles. Iframes include title attributes for screen reader context.
Accessible purchasing — The event ticket and online merchandise purchasing flow is built with accessible cart, checkout, and payment confirmation experiences, including properly labeled form controls and clear order summaries.

Ongoing Efforts

Accessibility is not a one-time project — it requires continuous attention. We are committed to the following ongoing practices:

Conducting periodic accessibility reviews using both automated tools and manual testing with assistive technologies.
Training staff who create and maintain website content on accessibility best practices and WCAG requirements.
Including accessibility requirements in our procurement process for digital tools and third-party services.
Monitoring and responding to user feedback about accessibility barriers.
Reviewing and remediating newly published content on an ongoing basis.

Third-Party Content and Services

Some features and services on this website are provided or managed by third-party vendors. While we include accessibility expectations in our vendor relationships and procurement process, the DuPage Airport Authority cannot directly control the accessibility of content or functionality hosted on external platforms. These third-party services include:

Online tee time booking — Tee time reservations are managed through a platform provided by Golfback. The booking interface may link to or embed content from Golfback’s systems.
Mobile application — The Prairie Landing Golf Club mobile app is developed and managed by Club Caddie Holdings, Inc. Accessibility of the mobile application is the responsibility of Club Caddie Holdings. If you encounter accessibility barriers within the mobile app, we encourage you to contact us so we can relay your feedback to the vendor and work toward a resolution.
Payment processing — Online payments are processed through a secure hosted payment form. The payment provider is responsible for the accessibility of their hosted form.

Under ADA Title II, responsibility for ensuring accessible digital services remains with the public entity regardless of whether a third party provides the technology. We actively work with our vendors to address accessibility issues and are committed to providing alternative means of access when third-party tools present barriers.

Known Limitations

While we strive for comprehensive accessibility, we are aware of the following areas where improvements may be needed:

Some older documents (PDFs, flyers, menus) published before the site redesign may not fully conform to WCAG 2.1 Level AA. We are remediating these on a priority basis and will provide accessible alternatives upon request.
Third-party embedded content (tee time booking, payment forms) may have accessibility limitations outside our direct control. We are working with these vendors to improve conformance and can assist you with completing transactions through alternative methods if needed.

Feedback and Requests for Assistance

We welcome your feedback on the accessibility of the Prairie Landing Golf Club website. If you encounter an accessibility barrier, need information in an alternative format, or have suggestions for how we can improve, please contact us:

Email: [email protected]
Phone: 630.208.7600
Mail: Prairie Landing Golf Club, 2325 Longest Drive, West Chicago, IL 60185

When contacting us, please include the web address (URL) of the page where you experienced the issue and a description of the problem or the specific assistance you need. We aim to respond to accessibility feedback within five (5) business days.

Alternative Access

If you are unable to access any content or complete a transaction on this website due to a disability, please contact us using the information above. We will work with you to provide the information or service you need through an alternative method. This may include:

Providing documents in an accessible format (large print, plain text, or other format)
Assisting with tee time reservations, event ticket purchases, or dining reservations by phone
Reading or describing website content over the phone or via email

Formal Complaint Process

If you believe you have been discriminated against on the basis of disability in accessing this website or any digital services of Prairie Landing Golf Club or the DuPage Airport Authority, you may file a complaint through any of the following channels:

DuPage Airport Authority — Contact us directly at [email protected] or 630.208.7600. We will investigate and respond to your complaint.
U.S. Department of Justice — You may file a complaint with the Civil Rights Division at ADA.gov (opens in new tab).
U.S. Department of Transportation — For complaints related to the DuPage Airport Authority’s federally assisted programs, you may also contact the DOT Office of Civil Rights at transportation.gov (opens in new tab).